Appendix no. 3. Policy of technical breaks and compensation for technical failures

Article 1. TECHNICAL BREAKS

1. In order to develop GO ELECTRIC and minimize the risk of failure, Goelectric.pl carries out periodic technical breaks, during which changes are introduced in the IT system. These breaks take place, if possible, at night, i.e. from 10.00 pm to 8.00 am, and the Users are informed about the date and expected length of their duration at least several hours in advance.

Article 2. TECHNICAL FAILURES

1. A technical failure is considered to be a situation in which most or all Users at a given moment, due to problems related to the GO ELECTRIC IT system, lost the ability to use the basic functions of GO ELECTRIC , in particular, they could not log in, search and use the Offer.

Article 3. TECHNICAL ERRORS

A technical error is considered to be any technical problem related to the functioning of the GO ELECTRIC IT system other than that indicated in art. 2 above. The decision on possible compensations and returns is made by Goelectric.pl each time a technical error is removed, taking into account its type, duration and scale of negative effects.

Section 4. INFORMATION

Information on technical breaks, failures or technical errors is placed in the help center " GO ELECTRIC HELP SYSTEM" in the "News" section.